Return policy

All refunds and exchanges must be made within 30 days from the purchase of the item(s) and must be unused unless authorized by customer support. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as pump oil, filter papers, etc. cannot be returned.

To complete your return, we require a receipt or proof of purchase.

 

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@goldleaflabs.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at support@goldleaflabs.com and send your item to: 1498 Zephyr Ave, Hayward, CA, 94544, United States.

Shipping
To return your product, you should mail your product to: 1498 Zephyr Ave, Hayward, CA, 94544, United States.

You may be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

While Goldleaf Scientific strives to make the information on this website as timely and accurate as possible, Goldleaf Scientific makes no claims, promises, or guarantees about the accuracy, completeness, or adequacy of the contents of this site, and expressly disclaims liability for errors and omissions in the contents of this site.

All content is subject to copyright and may not be reproduced in any form without express written consent of the author.

Goldleaf Scientific cannot be held responsible for damages caused to equipment or the user by use or misuse of products.